You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

frozen phone

reaching out through another phone, my iphone is completely frozen on the lock screen with all buttons not working.

iPhone 13

Posted on Jan 28, 2023 6:04 PM

Top-ranking reply

Community+ 2024

Level 10

167,510 points

Posted on Jan 28, 2023 6:11 PM

Try a Forced Restart. Follow the instructions very carefully.

There are only 2 possible results:

1) The phone returns to normal operation

2) The phone has a hardware problem. Take it to the Apple Store or authorized Apple Service shop

View in context

Similar questions