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Paigehaines Author

Level 1

4 points

frozen phone

reaching out through another phone, my iphone is completely frozen on the lock screen with all buttons not working.

iPhone 13

Posted on Jan 28, 2023 6:04 PM

Top-ranking reply

Bob Timmons

Community+ 2024

Level 10

171,860 points

Posted on Jan 28, 2023 6:11 PM

Try a Forced Restart. Follow the instructions very carefully.

Force restart iPhone - Apple Support Official Apple Support › guide › iphone › ios

There are only 2 possible results:

1) The phone returns to normal operation

2) The phone has a hardware problem. Take it to the Apple Store or authorized Apple Service shop

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frozen phone

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