Denied Access to icloud data

Question

Level 1

17 points

Denied Access to icloud data

I have advanced data protection on and through yesterday have had no issues logging into icloud and accessing everything using my pc laptop (windows update is current). I tried today and as usual was prompted on my iphone 12 mini (ios 16.3.1) to allow access when I went to drive, photos, etc. I hit "allow access" on the prompt. Unfortunately, icloud spins for a moment and then returns with this error: "Can’t Display Your Files and Documents

Your device hasn’t given access to display your files and documents. Check that it is on and connected to the internet."

Any ideas? Thanks.

iPhone 12 mini, iOS 16

Posted on Feb 28, 2023 8:47 PM

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Answer 1

bhunt01

Level 1

21 points

Mar 2, 2023 3:40 PM in response to RealGuyRon

Tried again, did not initially work for me. From icloud.com in Safari on Mac Ventura 13.2.1, logged out and back in again. Pages, Notes, Numbers, Keynote, Drive all work. Those items not part of advanced data protection all work. Reminders and Photos did not work. Got:

Your device is giving iCloud.com temporary access to display your reminders.

.... wait .. wait .. then:

Can’t Display Your Reminders

Your device hasn’t given access to display your reminders. Check that it is on and connected to the internet.

Try Again

Let's hope they are still working on it and finalizing whatever they are doing.

Apple - Support - System Status report that everything is available (green).

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Answer 2

user3949

Level 1

18 points

Mar 3, 2023 10:38 PM in response to RealGuyRon

Same. Looks like Apple quietly fixed it behind the scenes; I suspect it was a problem with their web servers (an important looking HTTP request was returning Internal Server Error).

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Answer 3

Mar 2, 2023 5:33 AM in response to RealGuyRon

I thought it was only me.

I am experiencing this issue for the past two days, Did everything turning off and on settings, Resetting iPhone. Nothing seems to work. I think the bug is from iCloud Side.

Can’t Display Your Reminders
Your device hasn’t given access to display your reminders. Check that it is on and connected to the internet.

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Answer 4

Mar 2, 2023 8:18 AM in response to RealGuyRon

Hello. Thank you for posting that. I found your post while having the same problem and searching the Internet.

I've been experiencing the problem for three days now. Also tried to turn-it-off-and-on-again, and to sign in and out from iCloud web. Happy to provide more details if someone from the staff comes back to us. Cheers!

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Answer 5

RealGuyRon Author

Level 1

17 points

Mar 2, 2023 8:47 AM in response to DudeInAHoodie

Whew! Glad to see it isn’t just me. I spent nearly an hour on phone with Apple support yesterday with no resolution. However, they opened a ticket with the iCloud team and they’re working on it as of midday yesterday.

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Answer 6

bhunt01

Level 1

21 points

Mar 2, 2023 8:17 AM in response to HotPanda8

Ditto. Any resolution?

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Answer 7

Mar 2, 2023 1:44 PM in response to RealGuyRon

An update from me. I've just checked one more time and glad to report that it's back up and working. I didn't reboot/re-login, it just got back to normal. I checked Photos, Contacts, and Drive.

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