8 Year Old Makes $750 in unauthorized Roblox purchases within 24 hours. Apple denies the refund. What do I do?

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible then so be it.

We can't help you, sorry, we are also users of Apple products & services like you. 

To avoid the case in the future, see:

Change the device passcode and never share it with others.

Change your Passcode -> Use a passcode with your iPhone, iPad, or iPod touch - Apple Support

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)

Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 

The suggestions made in a previous post are for purchases made on your device. If a child made these on the child's device then you need to set up Ask To Buy as instructed in this article; Approve what kids buy with Ask to Buy - Apple Support

If a normal request for a refund was denied you can make an appeal to Customer Relations.

When the 1st tier agent answers your call politely but firmly request that the call be escalated to Customer Relations. Don't speak to anyone about your issue but Customer Relations.

1-800-MY-APPLE

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