ipad issue

Question

Level 1

4 points

ipad issue

my iPad 5th generation had a couple of moments over the course of 12 hours where in the middle of playing a game the screen went black and then it restarted itself after about 1 minute. after the second occurrence i tried updating all the app's. then checking for a software update, which it had one come up, so i updated the software then i turned it off for a while before restarting it.

later that night in the middle of another game it went black screen again and then started slashing between the apple start logo and a black screen. about 5 seconds on each one continuously.

i tried hard reset, but after turning it back on still the same issue. so i left it for about 4 hours and then when i went to bed i turned it back on and same issue so i left it on all night unplugged to see if it would drain the battery and restart that way, it was still flashing back and forth at the same speed in the morning.

i left it till late afternoon before trying to do a deep reset myself with a program.

it keeps disconnecting and then the continuous flashing before the repair can get more than 14.78%

i need help please, does this mean its a battery or screen issue .... or do i have to replace the whole thing??

iPad Pro (5th generation)

Posted on Mar 29, 2023 4:00 AM

Reply

Answer 1

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

289,804 points

Mar 29, 2023 6:34 AM in response to AnnaBelles85

You mention attempting reset “with a program”, but don’t state precisely what this is. If you have attempted repair with third-party software and the process has failed, it is impossible to even begin to guess the current state of your iPad.

Start by connecting your iPad to its Power Adapter and allow the iPad to charge for at least an hour - or possibly overnight. This step is advised as a battery with very low charge, or is failing, may produce symptoms that emulate a boot loop - such as you have described.

If the problem fails to stabilise, whilst still connected to the Power Adapter, attempt a forced restart of the iPad:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If your iPad is stuck is actually stuck in a boot-loop, you’ll need to resolve this specific issue - which may entail “restoring” the most recent version of iPadOS to the iPad. This support page outlines restoration of an iPad to Factory Settings:

Restore your iPhone, iPad or iPod to factory settings – Apple Support

You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

Reply

ipad issue

Similar questions