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Cannot enter my passcode, the some of the number keys do not work.

Cannot enter my passcode, the some of the number keys do not work.

iPhone XS, iOS 13

Posted on Apr 25, 2023 9:35 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2023 9:39 AM

First, try a forced restart. If that doesn't work, make an appointment at the Genius Bar to have it looked at.

• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.

Force restart iPhone - Apple Support (IN)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Apr 25, 2023 9:39 AM in response to flavia625

First, try a forced restart. If that doesn't work, make an appointment at the Genius Bar to have it looked at.

• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.

Force restart iPhone - Apple Support (IN)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


Cannot enter my passcode, the some of the number keys do not work.

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