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Level 1

4 points

Cannot enter my passcode, the some of the number keys do not work.

iPhone XS, iOS 13

Posted on Apr 25, 2023 9:35 AM

Top-ranking reply

Level 9

66,874 points

Posted on Apr 25, 2023 9:39 AM

First, try a forced restart. If that doesn't work, make an appointment at the Genius Bar to have it looked at.

• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.

Make an appointment at the Genius Bar to have it diagnosed.

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