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I have an iPhone 11 given to me and want to download the App store but it keeps telling me that the address is invalid how do i fix this .

I cannot get safari to open or download the App store App. It tells me that the address is invalid

iPhone XR, iOS 16

Posted on Apr 26, 2023 2:22 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 26, 2023 2:31 PM

I have an iPhone 11 given to me 


Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the generous giver, that were used during set up.

So you have to contact the generous giver.

 

Ask the generous giver to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch -> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Then the generous giver has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support

 

Then you can sign in with your own Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


Read this before you use a 2nd hand iPhone.

  

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)

 


Similar questions

1 reply
Question marked as Top-ranking reply

Apr 26, 2023 2:31 PM in response to rosefromlinesville

I have an iPhone 11 given to me 


Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the generous giver, that were used during set up.

So you have to contact the generous giver.

 

Ask the generous giver to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch -> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Then the generous giver has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support

 

Then you can sign in with your own Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


Read this before you use a 2nd hand iPhone.

  

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)

 


I have an iPhone 11 given to me and want to download the App store but it keeps telling me that the address is invalid how do i fix this .

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