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Level 1

5 points

Video sent by text

Why am I suddenly unable to open video files sent via text. These are family vacation videos and photos that I cannot open.

iPhone 14 Pro

Posted on May 8, 2023 6:05 PM

Top-ranking reply

Level 5

6,285 points

Posted on May 8, 2023 7:24 PM

Hello A_Brandt!

Please ensure that iCloud Photos is turned on:

Turn on iCloud Photos

Make sure that you set up iCloud and sign in to iCloud with the same Apple ID on all of your devices.

On your iPhone, iPad, or iPod touch

I hope this is helpful. Good Luck!

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