You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New Apple device asking for password from old device

My new phone won’t update because it keeps asking for my old phones password which I kept the same so both my old phone and new one home have the same Apple ID and same password but it will not allow me to get past it. It was suggested that I allow this device to get authenticated through another device well I’m new to Apple so what are those steps ??? Why won’t my new phone simply update and transfer my old stuff to my new phone and why won’t it simply allow itself to update? This is really way way too hard and frustrating the **** out of me fml I’m so angry

iPhone 11 Pro Max, iOS 16

Posted on May 31, 2023 11:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2023 2:07 PM

Hello,


Correct terminology is critical here. is it asking for a password, a passcode, or a verification code?


What you are seeing may be what is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support

With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.


The article also describes other ways to verify with a trusted device or an Account Recovery Contact.


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


To edit your list of trusted items refer to the section: About trusted phone numbers and trusted devices in the document Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers:

- On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

- On a Mac: Choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

- In a web browser: Go to the Account Security section of https://appleid.apple.com/



1 reply
Question marked as Top-ranking reply

Jun 1, 2023 2:07 PM in response to Cjfromthehood

Hello,


Correct terminology is critical here. is it asking for a password, a passcode, or a verification code?


What you are seeing may be what is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support

With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.


The article also describes other ways to verify with a trusted device or an Account Recovery Contact.


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


To edit your list of trusted items refer to the section: About trusted phone numbers and trusted devices in the document Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers:

- On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

- On a Mac: Choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

- In a web browser: Go to the Account Security section of https://appleid.apple.com/



New Apple device asking for password from old device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.