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BLACK, WHITE AND RED LINES ACROSS ALL OF IPAD AIR 4 SCREEN PLEASE ADVISE

New IPad Air 4 problem?

i got my iPad early February 2022 and it has absolutely no physical damage and I use it for school and watching shows and I don’t ever drop it, I’ve restarted it multiple times but it stays the same, I’ve massaged the back of the iPad and also lightly on the screen but nothing seems to work?


that is what the screen looks like ^ but when I take screenshots through the buttons this is what they look like (it all uploads onto my phone)

the iPad seems to be responsive but I can’t see anything at all. Please help.

iPad Air

Posted on Jun 2, 2023 3:14 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2023 3:32 AM

You appear to have two problems:


1) Your first photo illustrates a screen hardware fault that requires repair. If your iPad is within warranty and undamaged, the warranty should cover the repair:

iPad Repair & Service - Apple Support


You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple



2) Your iPad is locked-out due to incorrect entry of the device Passcode - most likely because you cannot see the screen to enter the correct Passcode. Until your iPad is repaired, attempting to access the iPad will not be possible - but for future reference…


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device.


iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



1 reply
Question marked as Top-ranking reply

Jun 2, 2023 3:32 AM in response to imaan128

You appear to have two problems:


1) Your first photo illustrates a screen hardware fault that requires repair. If your iPad is within warranty and undamaged, the warranty should cover the repair:

iPad Repair & Service - Apple Support


You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple



2) Your iPad is locked-out due to incorrect entry of the device Passcode - most likely because you cannot see the screen to enter the correct Passcode. Until your iPad is repaired, attempting to access the iPad will not be possible - but for future reference…


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device.


iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



BLACK, WHITE AND RED LINES ACROSS ALL OF IPAD AIR 4 SCREEN PLEASE ADVISE

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