Mac freezes when I try to set up family sharing

This solution is not working for me. I followed the steps, and the problem persists. My problem: I tick System Settings. I tick on my name. I tick Family Sharing. I tick Set Up Family. A black rectangle appears and then the screen is frozen. I can do nothing except go into Activity Monitor to Force Quit System Settings. Safe Mode isn't solving the problem.

Hello Douglas110,

Thank you for reaching out in Apple Support Communities. Our recommendation is to restart your Mac in safe mode. This is a step that helps verify your startup disk, deletes some system caches and more. Once the Mac is in safe mode, please restart it as normal and see if you can complete the set up process for Family Sharing. Here's how to restart a Mac in safe mode:

Start up your Mac with Apple silicon in safe mode

1. On your Mac, choose Apple menu  > Shut Down.

2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

3. Press and hold the power button on your Mac until “Loading startup options” appears.

4. Select a volume.

5. Press and hold the Shift key, then click Continue in Safe Mode.

6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Start up your Intel-based Mac in safe mode

1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.

2. Log in to your Mac.

3. You might be asked to log in again.

4. On either the first or second login window, you should see “Safe Boot” in the menu bar.

Following these steps can help and is outlined in this article: Start up your Mac in safe mode - Apple Support

Kind regards.

I’m also experiencing the issue and have ensured my Mac is up to date. But the empty dialog box still appears. I’ve even had the recipient try opening the invigoration link in a browser but that just initiates a webpage saying to try again.