You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Two factor authentication

I had set two factor authentication and my other device is lost and cannot be retrieved , so, i cannot update my apps or access my personal data such as photos . How can i get this fixed ??!!

iPhone XR, iOS 16

Posted on Sep 7, 2023 1:01 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2023 1:05 PM

When you set up 2 factor authentication you were “encouraged” to add other trusted devices and phone numbers. If you did this when it asks for authentication tap “didn’t get code” and it will let you chose a different trusted device or phone number.


When you mention “other device” that implies that you have a device with access to the same Apple ID; that device should also be a trusted device.

1 reply
Question marked as Top-ranking reply

Sep 7, 2023 1:05 PM in response to mpanda96

When you set up 2 factor authentication you were “encouraged” to add other trusted devices and phone numbers. If you did this when it asks for authentication tap “didn’t get code” and it will let you chose a different trusted device or phone number.


When you mention “other device” that implies that you have a device with access to the same Apple ID; that device should also be a trusted device.

Two factor authentication

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.