Apple TV+ on COMCAST Xfinity X1 "Video Not Available" "There's a problem loading this video"

Hi GregS412,

For help with playback of Apple TV+ content, test the steps below found in the article here: If you can't watch or stream movies and TV shows in the Apple TV app

"If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content."

If you'd like you can also reset the Apple TV app with the steps found here: Reset the Apple TV app

As mentioned in the article, when doing so "the Apple TV app restores it to original settings and removes your personal information".

If you continue to have an issue, reach out to Apple Support directly to further assist.

Get Support

Best.

i have the same problem and this was not helpful. The question was specifically watching Apple + using the app on an Xfinity box rather than watching via an iPad or other Apple device. I’ve tried restarting the app but that doesn’t help. Whenever I start a show on the app. After about 30 seconds the screen goes gray and says “Video Not Available” “There’s a problem connecting to the internet…” but all my internet connections are working.

Thanks for your help