Refund request for unauthorised purchase

Question

Nigar1986 Author

Level 1

4 points

Refund request for unauthorised purchase

I have discovered hundreds of dollars withdrawal from my bank account bu apple. When I looked into it, I found out that the game that my son was playing which is labelled as “free” withdrew this amount without my permission. I wonder how it is possible to charge 9 year old boy without the parent’s permission. This looks like more fraud than a normal purchase. I asked for refund twice and it wasn’t met. So isn’t it a legal robbery by Apple?

iPad Pro, iPadOS 18

Posted on Nov 24, 2024 2:11 AM

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Answer 1

Jeff Donald

Level 7

25,821 points

Nov 24, 2024 9:31 AM in response to Nigar1986

No, if your son had access to your Apple Account, Apple Wallet or Apple Pay. It was authorized by the account owner (you).When you entered your Face ID or passcode you authorized the services on your device. Don’t give someone access to your devices if you don’t want them to have access to the services you signed up for and agreed to their terms and conditions.

Apple can’t tell if the user is you or someone else. Apple provides several different ways to limit a person’s activities on a device using parental controls and other methods. If you need assistance preventing future incidents, please let us know and instructions and links can be provided.

Use parental controls on your child's iPhone and iPad - Apple Support

Use Screen Time on your iPhone or iPad - Apple Support

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