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Unable to receive emails from specific email address/domain

Hello all,


I'm trying to troubleshoot an odd issue regarding emails sent by team******@tdx.charlotte.edu. Based on my testing, emails sent by this address are not received any @icloud.com addresses. However, this address is able to send emails to @gmail.com, @yahoo.com, and other mail providers without issue. I have tested this issue with multiple iCloud email addresses and it seems to be a universal issue with those accounts.


For additional context, I am not the owner or operator of the address. I just noticed that there were delivery issues to my address and started to investigate. This same issue also happens with a different email address of mine that I set up to use a custom domain. That issue seems to be caused by tdx.charlotte.edu missing A, AAAA, and MX DNS records. I am trying to determine if this issue is a result of those same missing records. Both issues strike me as odd because mail delivery happens without issue to most other mail providers I have tested, so they must be validating the mail using some method besides DNS records.


Any information or ideas that people could provided would be greatly appreciated.


[Edited by Moderator]

Posted on Nov 25, 2024 5:13 PM

Reply
1 reply

Nov 25, 2024 11:01 PM in response to pwarner1

pwarner1 Said:

"Unable to receive emails from specific email address/domain: [...]Both issues strike me as odd because mail delivery happens without issue to most other mail providers I have tested, so they must be validating the mail using some method besides DNS records. Any information or ideas that people could provided would be greatly appreciated."

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Unable to Receive iCloud eMail:


A. Mail Server Restrictions:

Speak to the network provider. Indeed, it seems to be restrictions, perhaps for security purposes of the domain. Certain companies may disallow this. Note that you are going through their server, and not someone like Microsoft or Google.


B. Is this a Company-Owned Device? If so, there may be restrictions.

Unable to receive emails from specific email address/domain

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