catrin241 Author

Level 1

4 points

Can I change laptop password - keys not working?

I can’t sign in to my laptop because k & l have stopped working.

My Apple ID and password use one of these letters, so I can’t use Apple ID to change the password.

is there another way? My MacBook Pro is old 2012 but I need to access the files!!

Posted on Dec 8, 2024 9:41 AM

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Dec 8, 2024 9:50 AM in response to catrin241

Connect an external keyboard?

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Level 10

120,470 points

Dec 8, 2024 4:17 PM in response to catrin241

See if this helps

Fix for 789uiojkl keys or numeric keypad … - Apple Community

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catrin241 Author

Level 1

4 points

Dec 8, 2024 2:16 PM in response to catrin241

Brilliant idea! I’ll try & let you know. Thank you!

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catrin241 Author

Level 1

4 points

Dec 9, 2024 9:39 AM in response to neuroanatomist

Thank you for your help and suggestions guys. The simpler solution of adding an external keyboard worked a treat! I didn’t need to try the fix - but thanks for the suggestion.

So happy!!

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Can I change laptop password - keys not working?

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