How do I restore a subscription in the App Store when it's not upgrading correctly?

Question

Level 1

4 points

How do I restore a subscription in the App Store when it's not upgrading correctly?

I purchased a monthly subscription in the App Store and was charged for it on March 27. The act did not upgrade appropriately, and it’s continually asking me to upgrade to the enhanced subscription. However, when I go to upgrade, the Apple Store tells me that I’m already subscribed and my next payment will be withdrawn on April 27. Technical support for the app told me to restore the purchase, but I don’t see any option anywhere to do that. I already tried to delete and reinstall the application. That did not work. Any suggestions on how I can restore the premium upgrade to the application?

[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Apr 7, 2025 3:01 PM

Reply

Answer 1

Top-ranking reply

Mac Jim ID

Level 9

60,668 points

Apr 7, 2025 3:12 PM in response to JeffRob2

When the developer asked you to restore the subscription, they should have identified where in the app they have included the restore option. Some will have it when accessing the device Settings for the app and others will have a different Options or Settings menu when the app is open.

If you can't find or use your in-app purchases - Apple Support

With the name of the app, it may be possible to provide more specific information. Some apps have subscription tiers where basic features are one price and a more expensive subscription is available for pro features.

Reply

How do I restore a subscription in the App Store when it's not upgrading correctly?

Similar questions