Why are my iPad pre-installed apps missing after reset?

I reset my iPad and after the restart I can't use any of the preinstalled apps, and all need to be downloaded, for now I have a very slow internet access, and I really need to use the iPad now, even the calculator is not installed and its grayed out!!! the only option I have is the setting!! what should I do, please help!




[Re-Titled by Moderator]

iPad Pro (4th generation)

Posted on Apr 9, 2025 11:43 PM

Reply
2 replies
Sort By: 

Apr 10, 2025 2:32 AM in response to wagdim

If a preinstalled app on your iPad appears grayed out, it’s often due to a pending update or system issue.


First, check if the app is stuck in “Waiting” mode—go to Settings > General > iPad Storage, delete the app if possible, and reinstall it from the App Store.


It could also be offloaded to save space; tapping the icon should re-download it, or you can turn off offloading via Settings > App Store > Offload Unused Apps.


Another common cause is Screen Time restrictions, so check Settings > Screen Time > Content & Privacy Restrictions to ensure the app isn’t being blocked.


If your iPad is installing an iOS update, it may temporarily disable apps—allow the update to finish and then restart your device.


If none of these work, try a force restart or Reset All Settings from Settings > General > Transfer or Reset iPad to fix lingering software glitches.

Reply

Apr 13, 2025 3:18 PM in response to wagdim

In rare circumstances the download and (re)installation of Apps can appear to stall.


Try a long-touch (i.e., touch and hold) of any App that appears to be unavailable (the icon is grey or has an associated cloud icon); next select Prioritise Download. This will usually kick-start and complete the App installation process.

Reply

Why are my iPad pre-installed apps missing after reset?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.