Why does my iPhone 17 show the message “That device isn’t eligible for a new AppleCare plan” when I try to purchase AppleCare+?

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Level 1

0 points

Why does my iPhone 17 show the message “That device isn’t eligible for a new AppleCare plan” when I try to purchase AppleCare+?

The iPhone 17 was released no earlier than September 19, so regardless of which channel I purchased it from, it should still be well within the 60-day eligibility period.

And I checked my iPhone information on the Apple Support website,which shows “Purchased on September 23, 2025.”

iPhone 17 Pro, iOS 26

Posted on Oct 20, 2025 3:28 PM

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Answer 1

Jeff Donald

Level 8

44,784 points

Oct 20, 2025 4:03 PM in response to hqulab

What country did you purchase the device in? What model number is it? iPhone > Settings > General > Model Number > it may show two, tap the actual model number and share both numbers.

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Answer 2

Carol B.

Level 6

17,855 points

Oct 20, 2025 3:32 PM in response to hqulab

You say: The iPhone 17 was released no earlier than September 19, so regardless of which channel I purchased it from, it should still be well within the 60-day eligibility period.

It depends. If you purchased this used, it may already have been assigned to an AppleCare+ plan. Check with the seller. Or, if you purchased it new, check with Apple Support directly.

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