How do I verify the legitimacy of an account cancellation threat and access all my photos in iCloud?

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How do I verify the legitimacy of an account cancellation threat and access all my photos in iCloud?

This is frustrating!!!!!!

I keep getting threats to cancel my account because of non payment. The threat comes with a webaddress but I don't trust going to a site that I don't recognize, to verify if is a scam.

It took me 20-30. mins. to get to my account and add a payment source and it is already there. What gives

I can't see all my pictures.

My ex-husband told me to put all my put all my picture in the cloud but I can't get to all the pictures I put there from 2019.

Is my account ok???????

[Re-Titled by Moderator]

Original Title: Frustrating

Posted on Nov 22, 2025 5:05 PM

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Answer 1

Nov 22, 2025 9:16 PM in response to Lakewoodohio

If you entered your Apple Account and password into a website provided by the scammers (and don’t have two-factor authentication enabled), the account is now compromised. You need to change that password immediately.

If you think your Apple Account has been compromised - Apple Support

This potentially compromising whatever payment card was used, too. Contact your bank.

More info on scams, and on Apple Account security:

Recognizing Apple Pay Fraud Report Scams - Apple Community

Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community

Better Securing Your Data, and Apple Acco… - Apple Community

Once you have changed your Apple Account password, log into iCloud.com and review your photos.

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