Apple ID password reset stuck on new iPhone

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Level 1

4 points

Apple ID password reset stuck on new iPhone

I bought a new iPhone, I transferred all the contents from my old iPhone and everything went ok.

Then I was asked to enter my appleID password, I did and it wouldn't recognise it, so I clicked on forget the password, it allowed me to reset the password from my macbook, I did that, then tried to access again through the phone and the new password wouldn't work either.

Then I clicked forgot the password again, this time the phone asked me to enter my backup phone number, I did that, got a code, entered the code on the phone and it just showed me a message with a loading spinner saying "verifying" but it would stay stuck at that without any further progress.

I cancelled that and tried a couple more times and now I just see a screen that says:

Password reset requested

We are evaluating your information to determine when you will be able t reset your password.

By this time tomorro we will contact you at <my email address> to let you know when your wait time will be complete. Please note that Apple support cannot reduce your wait time.

You can check the status of your request at iforgot.apple.com

I haven't received any notification yet and I cannot access iforgot.apple.com because obviously it won't accept my password.

What can I do?

iPhone 16e

Posted on Dec 2, 2025 2:30 AM

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Answer 1

Limnos

Level 10

426,677 points

Dec 2, 2025 6:25 AM in response to salvo_lunar

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.

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