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Cannot open iTunes. An unknown error occurred (-38).

What does "An unknown error occurred (-38)." mean? How to fix it?

MacBook Pro 13", macOS 10.14

Posted on Jun 18, 2019 8:35 AM

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Level 10

274,113 points

Posted on Jun 18, 2019 8:56 AM

Things to try:

Reboot your computer
Launch iTunes in safe mode, press and hold command and option as you launch iTunes, hold until you see a prompt
Reboot the Mac into its safe mode, press and hold shift after you hear the startup chime, then test iTunes
Check behaviour in a different user profile, it works there the issue might be with your specific library

tt2

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