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I redeemed a gift card and it worked. I then attempted to make a purchase in a game. Initially I received a success message and then a pop up window with the message “your purchase could not be completed”.
please help. Thanks!
iPhone XS Max, iOS 12
If you are also getting a message to contact iTunes Support you should contacted iTunes Support (these are user forums, not iTunes Support) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag (the country where you live, and which is therefore the country on your account)
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'
If you are also getting a message to contact iTunes Support you should contacted iTunes Support (these are user forums, not iTunes Support) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag (the country where you live, and which is therefore the country on your account)
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'
Purchases not working
