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jimmymilk Author

Level 1

8 points

MacBookPro screen goes black at around 30% remaining battery

My late 2013 MacBookPro 15" screen goes black at on occasion when there is around 30% remaining battery left. I can't reactivate the machine until it's plugged in to mains power. When plugged back into mains power, the screen comes back to life, it's not a restart. Before power is attached the screen will not come back. It seems to happen mostly when the computer is under load, ie. in the middle of photoshop or with a tethered camera actively working. Thanks.

MacBook Pro 15", macOS 10.14

Posted on Jun 28, 2019 1:27 AM

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Top-ranking reply

Level 8

35,314 points

Posted on Jun 28, 2019 3:06 AM

If that model happens to have dual graphics capability, with low-power mode,

you may try and see if you can toggle the settings to troubleshoot. Also it may

(or not) help to try Safe mode and see what happens. ~ It could be hardware;

a circuit in the body of portable Macs could be failing; but you could also try

an SMC reset; or maybe NVRAM reset. (Plus a new battery &/or DC-in Board?)

• Use safe mode to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262

• Set graphics performance on MacBook Pro - Apple Support

https://support.apple.com/en-us/HT202043

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1 reply

Top-ranking reply

Level 8

35,314 points

Jun 28, 2019 3:06 AM in response to jimmymilk

If that model happens to have dual graphics capability, with low-power mode,

you may try and see if you can toggle the settings to troubleshoot. Also it may

(or not) help to try Safe mode and see what happens. ~ It could be hardware;

a circuit in the body of portable Macs could be failing; but you could also try

an SMC reset; or maybe NVRAM reset. (Plus a new battery &/or DC-in Board?)

• Use safe mode to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262

• Set graphics performance on MacBook Pro - Apple Support

https://support.apple.com/en-us/HT202043

Reply

MacBookPro screen goes black at around 30% remaining battery

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