You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

jimmymilk Author

Level 1

8 points

MacBookPro screen goes black at around 30% remaining battery

My late 2013 MacBookPro 15" screen goes black at on occasion when there is around 30% remaining battery left. I can't reactivate the machine until it's plugged in to mains power. When plugged back into mains power, the screen comes back to life, it's not a restart. Before power is attached the screen will not come back. It seems to happen mostly when the computer is under load, ie. in the middle of photoshop or with a tethered camera actively working. Thanks.

MacBook Pro 15", macOS 10.14

Posted on Jun 28, 2019 1:27 AM

Reply

Top-ranking reply

Level 8

35,272 points

Posted on Jun 28, 2019 3:06 AM

If that model happens to have dual graphics capability, with low-power mode,

you may try and see if you can toggle the settings to troubleshoot. Also it may

(or not) help to try Safe mode and see what happens. ~ It could be hardware;

a circuit in the body of portable Macs could be failing; but you could also try

an SMC reset; or maybe NVRAM reset. (Plus a new battery &/or DC-in Board?)

• Use safe mode to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262

• Set graphics performance on MacBook Pro - Apple Support

https://support.apple.com/en-us/HT202043

View in context

Similar questions

1 reply

Top-ranking reply

Level 8

35,272 points

Jun 28, 2019 3:06 AM in response to jimmymilk

If that model happens to have dual graphics capability, with low-power mode,

you may try and see if you can toggle the settings to troubleshoot. Also it may

(or not) help to try Safe mode and see what happens. ~ It could be hardware;

a circuit in the body of portable Macs could be failing; but you could also try

an SMC reset; or maybe NVRAM reset. (Plus a new battery &/or DC-in Board?)

• Use safe mode to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262

• Set graphics performance on MacBook Pro - Apple Support

https://support.apple.com/en-us/HT202043

Reply

MacBookPro screen goes black at around 30% remaining battery

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up