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"unable to get printer status"

Suddenly, I cannot print to my Canon MF414dw printer. Everything was working fine, but now I get the message quoted above. I installed the latest driver, but that did not help.

MacBook Pro 13", macOS 10.14

Posted on Jul 12, 2019 4:44 PM

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Question marked as Top-ranking reply

Posted on Jul 12, 2019 9:16 PM

Resetting the printing system in Mac OS X...

1. To use the Reset Printing System feature in Mac OS X, follow these steps:

2. Choose System Preferences from the Apple menu.

3. Choose Print & Fax from the View menu.

4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
   
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


http://support.apple.com/kb/ht1341


Reboot.

3 replies
Question marked as Top-ranking reply

Jul 12, 2019 9:16 PM in response to Nardil54

Resetting the printing system in Mac OS X...

1. To use the Reset Printing System feature in Mac OS X, follow these steps:

2. Choose System Preferences from the Apple menu.

3. Choose Print & Fax from the View menu.

4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
   
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


http://support.apple.com/kb/ht1341


Reboot.

"unable to get printer status"

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