You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Yonny2018 Author

Level 1

4 points

iTunes payment update Catch 22

I am trying to update my expired credit card on iTunes, but it won't let me.

When I try to remove the old card (as it instructs) it says I can't remove it because I have to have 'one valid payment method on file'. And when I try to add a payment method (without removing the old one first) it says I can't because have to 'verify the existing payment method first' - which I can't because it's an expired card! So I can't do anything!

Anybody have any suggestions? Thanks.

Posted on Aug 4, 2019 11:52 PM

Top-ranking reply

King_Penguin

Level 10

334,186 points

Posted on Aug 4, 2019 11:56 PM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage

If that also doesn't work contact iTunes Support and see if they can help you do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

View in context

iTunes payment update Catch 22

Similar questions