How can I replace an expired credit card

Question

Level 1

4 points

How can I replace an expired credit card

I'm trying to replace my credit card in my Apple ID account because the current one is expired. The problem is, iTunes is making me verify the card using the 3 digit code on the back of the credit card first. But, when I do that, it tells me that my card is expired so I can't verify it. Or, if I try to delete/replace the current card on file, iTunes says I can't because the "main" account holder must have a card.

So I'm stuck in this nasty loop.

What a bad UX.

Anyone know how to fix this?

Posted on Aug 23, 2019 6:39 AM

Reply

Answer 1

Top-ranking reply

Limnos

Level 10

418,873 points

Aug 23, 2019 6:41 AM in response to udman8

Hello udman8,

Read this article--> If you can't remove your last payment method or use no payment method with your Apple ID - "Learn why you can't use your Apple ID without a payment method in the App Store, iTunes Store, and more." - https://support.apple.com/HT203905

#1 in the last link is a frequent cause, where somebody has a subscription which means you cannot change the payment method. You must wait for the subscriptions to expire, or contact Apple and see if they can resolve the issue. Also if you are the organizer for Family Sharing.

This is the most direct method to contact Apple for media store support:

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions -->

https://www.apple.com/emea/support/itunes/contact.html

Use this method to get telephone support:

Contact Apple for support and service - "See a list of Apple phone numbers around the world."

https://support.apple.com/HT201232

Reply

How can I replace an expired credit card

Similar questions