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Set up an Apple ID but won’t let me log into it when setting up new phone

I’m setting up a phone for my cousin for Xmas, I’ve made her an Apple ID I’ve gone to sign in as I’m still at the set up bit and this is all I’m getting whilst trying to fully set up her phone, I’ve had an IPhone since I was 14 and Im now 22 so I know what I’m doing when setting a new iPhone up

iPhone 6

Posted on Nov 25, 2019 8:00 AM

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Question marked as Top-ranking reply

Posted on Nov 25, 2019 8:59 AM

I can’t get past apps&data on set up, Ive logged into her Apple ID on the Apple website but when it comes to singing in to get onto her phone to working normally I can’t get past as it just says could not sign in, I’ve completely reset the phone and changed the WiFi network and nothing is working

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Question marked as Top-ranking reply

Nov 25, 2019 8:59 AM in response to Eric Root

I can’t get past apps&data on set up, Ive logged into her Apple ID on the Apple website but when it comes to singing in to get onto her phone to working normally I can’t get past as it just says could not sign in, I’ve completely reset the phone and changed the WiFi network and nothing is working

Nov 25, 2019 8:15 AM in response to rhianna272

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

Set up an Apple ID but won’t let me log into it when setting up new phone

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