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iPad shuts down when fully charged

My 3 year old iPad Air 2 started shutting down even when fully charged. When I plug in the charger, the charging screen shows. Most times within 30 seconds the white Apple logo screens comes on as if it was restarted. Usually I can sign in and it works fine, however, it has to stay plugged in, otherwise after a few minutes it shuts down again. Is it the battery or is something else going on.

iPad Air 2, iOS 13

Posted on Dec 13, 2019 8:01 AM

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Question marked as Top-ranking reply

Posted on Dec 13, 2019 8:45 AM

Hello,


I suggest that you reach out to Apple for assistance.


Contact AppleCare

1 reply

iPad shuts down when fully charged

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