You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Loading Cloud Music Library...

I've recently bought Apple Music and wanted to listen to my playlists on my Macbook , catalina.

I have logged in but it won't show me my library because it's been stuck in the "Loading Cloud Music Library..." screen. It's been like this for a couple of days. I have 'Sync Library' turned on, on both devices.

Anyone that can help me??

Posted on Jan 11, 2020 4:17 AM

Reply
1 reply

Jan 14, 2020 7:05 AM in response to rosavanzanten

Hello rosavanzanten,


Thank you for using Apple Support Communities!


I understand from your post that your music library has not loaded on your Mac after turning on Sync Library. In a situation like this I would try enabling Sync Library while in safe mode. This will prevent any third-party software that could be interfering with the sync process from starting up.


Use safe mode to isolate issues with your Mac - Apple Support


Best Regards.

Loading Cloud Music Library...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.