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Trouble trying to save backups from failing Time Capsule. Any thoughts on my details below?

Is 11 to 15 days to transfer 600 gigs total of Time Capsule backups normal? In dragging-and-dropping via the Finder, I'm copying the entire sparsebundles; is there any problem with that approach?


My first two attempts using Airport Utility to archive from My Time Capsule to an attached new USB drive stopped/failed mid-task after less than a day. Both times, before the archiving stopped, the Airport Utility estimated it would take 15 days. Now, in the Finder, I've dragged and dropped the sparsebundle backups for three macs via the Finder and it estimates it will take 11 days. (The USB drive is connected to my iMac and the Time Capsule is connected to the iMac via ethernet only.)

iMac with Retina 5K display, macOS 10.13

Posted on Mar 29, 2020 11:13 AM

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Posted on Apr 1, 2020 11:59 AM

+1 with Bob.

You have likely wasted enough time.. as stated in the first post I did.


Since you have tried both methods, archive and direct copying, I think you are going to do a lot better cutting your losses and pull the hard disk from the TC. Most USB3 hard disk docks or enclosures will work fine with the disk plugged directly to your Mac.. it then depends on if the issue is the TC router side or the hard disk itself is failing.

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Apr 1, 2020 11:59 AM in response to Bob Timmons

+1 with Bob.

You have likely wasted enough time.. as stated in the first post I did.


Since you have tried both methods, archive and direct copying, I think you are going to do a lot better cutting your losses and pull the hard disk from the TC. Most USB3 hard disk docks or enclosures will work fine with the disk plugged directly to your Mac.. it then depends on if the issue is the TC router side or the hard disk itself is failing.

Mar 29, 2020 1:20 PM in response to Bob Mayo

Copying sparsebundles is not very successful. Archive is the right way to do it. There has been a lot more security added in more recent Mac OS which makes copying far more difficult.

In normal setup a full 2TB disk should copy in about a day.. 600GB in 11-15 days is ridiculous.


Since you have tried both methods, archive and direct copying, I think you are going to do a lot better cutting your losses and pull the hard disk from the TC. Most USB3 hard disk docks or enclosures will work fine with the disk plugged directly to your Mac.. it then depends on if the issue is the TC router side or the hard disk itself is failing.


How old is the TC and what model?


There are other "esoteric" approaches. You can directly copy by command line which is often more successful. You can actually turn on ssh and get into the TC firmware and use command line from inside so to speak. Not easy and you need some skills.

A backup tool like Carbon Copy Cloner could also do the job backwards so to speak. It is free to download and use for a month and I would be tempted to try it. They use rsync commands to do the copy which is much more efficient than finder. Still use the USB drive on the computer and just copy the sparsebundles to the computer and thence the USB drive.

I would change permissions beforehand. Again this is tricky but possible.






Mar 29, 2020 1:33 PM in response to Bob Mayo

You might not be aware that the USB port on the Time Capsule is as slow as molasses on a very cold day. There are reasons for this......


1) The Port is an ancient USB 2.0 design


2) The internal processor in the Time Capsule is very slow as well, at least for the USB port. At best, speeds are going to be less than half the speed of a normal (slow) USB 2.0 connection. In practice, I've found that the speeds are closer to 1/4 to 1/3 of normal (slow) USB 2.0


3) Chances are, your new USB drive is USB 3.0. Unfortunately, that won't help when it is connected to the Time Capsule since the port will limit speeds as mentioned above. There also may be some additional slowing in the conversion process between USB 3.0 and 2.0.


So a few weeks sounds about right.


If you have the time and don't mind starting over, I would try connecting the new USB drive to your iMac.....not the Time Capsule...... and try the file copies that way to see if the estimated time is significantly better.


If things are still just as slow this way, then the "failing" Time Capsule hard drive may likely be contributing to things as well.




Mar 29, 2020 2:23 PM in response to LaPastenague

Thanks, LaPastenague. The Airport Time Capsule is the 802.11ac 3TB, brought in December, 2014. I bought it at the same time as my iMac, which has usb 3.0 ports.


I already have Carbon Copy Cloner — which I rarely use, but may try next, if the Finder effort fails. My direct copying attempt is still under way, for now. The usb 3.0 drive is connected to a usb 3.0 port on the iMac and the Time Capsule’s connected to the iMac via ethernet.


In the old days, I’d “get under the hood” sometimes — but haven’t for years. Whether I succeed or fail in the copying of the files, at some point I’ll try opening up the Time Capsule and moving the disk to an enclosure.


For years, I’ve used the Time Capsule to back up the iMac and MacBook, and provide wifi for our iOS devices. It’s connected via ethernet to our Comcast Xfinity modem — I have the Comcast hardware in bridge mode. Once this is resolved, I’m thinking about using Comcast’s hardware to provide wifi for our computers and iOS devices. I haven’t looked into whether you can connect a USB hard drive to the cable modem and use the hard drive for Time Machine storage for both the iMac and the MacBook.


I’ve always thought Time Capsule (and Airport Extreme before that) provided better protection. Maybe that’s obsolete thinking. I also haven’t learned yet if moving to the Xfinity unit’s wifi will provide less Apple interactivity between our Apple devices. So…. saving the backups is just step one of a transition ahead for me.


Mar 29, 2020 2:25 PM in response to Bob Timmons

Thanks, Bob T. That 11 days estimate is via a usb 3.0 port on my iMac which is connected to the Time Capsule via ethernet. The archive function via Airport Utility and the usb 2.0 port on the Time Capsule estimated 15 days, but failed twice after less than one day. So, 11 days is faster than 15, but it looks like the drive in the Time Capsule is failing.


Mar 29, 2020 4:30 PM in response to Bob Mayo

The archive function via Airport Utility and the usb 2.0 port on the Time Capsule estimated 15 days, but failed twice after less than one day.


Failure of the archive is highly suggestive of major failure of the TC due shortly. Maybe hard disk.. that particular seagate has the worst reputation.

Is getting the old backups off the drive important.. if not you could just save the disk for a rainy day and put a new disk in the TC and see if it works.. although at 6 years old you have really had a good run and it might really be better to move to something else.

Mar 31, 2020 5:38 PM in response to LaPastenague

The sparsebundles failed to complete copying via the Finder, so I tried again via Carbon Copy Cloner. CCC twice aborted the copy after a while, because it said something to the effect that access to the source disk had been lost. I then noticed I had to enter a password to re -"connect as..." to the TC disk. Is it normal for the TC disk and the Data folder to disconnect on its own after a long period of time? If so, is there some setting I can change so it remains connected while CCC attempts to complete the copy? (I worry the disconnect is another sign of disk failure.)

Mar 31, 2020 7:35 PM in response to Bob Mayo

Is it normal for the TC disk and the Data folder to disconnect on its own after a long period of time?


Yes.. sadly.


Particularly if the TC is not the main router in the network.

We have not gone over the actual setup of the TC on the network.


It is essential to have the TC plugged into the iMac by ethernet.

I would then mount the hard disk manually using IP address.


In finder use Go, Connect to Server.

Type in address SMB://10.0.1.1 (replace with the TC actual IP address).

Or use AFP://10.0.1.1 (same replace IP with actual) I find AFP is often more reliable. Later Mac OS tends to use SMB unless you deliberately mount the partition as above.

If the TC is not the main router set its IP to static value.. and turn IPv6 on Internet options to Link-local only.


Then give it another go.. but I feel like there are other things going on here.. not just network failure but perhaps disk failure as well.

Apr 1, 2020 9:51 AM in response to LaPastenague

With a 5+ year old Time Capsule, there is a possibility that the power supply is starting to head downhill as well. Although a quick tiny "blip" may not be noticed on an Internet connection, it can possibly cause a disconnection in the disk copy process.


So, one way to remove the power supply as a possible variable in the process would be to consider pulling the hard drive from the Time Capsule and placing it in a SATA to USB caddy for the transfer. The USB 3.0 speeds on the caddy will likely speed things up as well.


If you are interested, check out OWC.com for something like a NewerTech Voyager S3. Should be about $35 or so.

Trouble trying to save backups from failing Time Capsule. Any thoughts on my details below?

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