You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi,
I have a brand new MacBook Pro (16 Inch) which ever since I got keeps randomly shutting down with Kernel panic errors. It has done this since the first day I opened it, I have attached said error. This happens whenever the machine is asleep (lid closed) and when I come to use it again it has to boot. Its unclear if it happens upon wakeup or not.
Does anyone know how I can fix this or is it a fault with the machine?
MacBook Pro 16", macOS 10.15
xtechgamer735 wrote:
Hi,
I have a brand new MacBook Pro (16 Inch) which ever since I got keeps randomly shutting down with Kernel panic errors. It has done this since the first day I opened it, I have attached said error. This happens whenever the machine is asleep (lid closed) and when I come to use it again it has to boot. Its unclear if it happens upon wakeup or not.
Does anyone know how I can fix this or is it a fault with the machine?
<Kernel Panic Error.log>
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
If your Mac spontaneously restarts or displays a ... - Apple Support https://support.apple.com/en-us/HT200553
xtechgamer735 wrote:
Hi,
I have a brand new MacBook Pro (16 Inch) which ever since I got keeps randomly shutting down with Kernel panic errors. It has done this since the first day I opened it, I have attached said error. This happens whenever the machine is asleep (lid closed) and when I come to use it again it has to boot. Its unclear if it happens upon wakeup or not.
Does anyone know how I can fix this or is it a fault with the machine?
<Kernel Panic Error.log>
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
If your Mac spontaneously restarts or displays a ... - Apple Support https://support.apple.com/en-us/HT200553
A few people are having this. It started with me when I upgraded to Catalina, on my 2014 MacBook Pro. I have also had it a couple of times on my 2019 i9 iMac when waking from sleep. There are a few threads about it. Take a look and see if they compare with your experience.
The USB driver was the last loaded extension. Try disconnecting all external devices. If this solves the problem, then try reconnecting them one at a time until you discover the device causing the Kernel Panic.
Repetitive Kernel Panic
