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Hi there,
My son’s iPad and iPod is linked to an Apple ID using my husbands old work email. He has forgotten the password and can’t reset it because he has no access to that email address anymore.
Is there any way that we can log into these devices using a different iCloud?
many thanks!
Contact Apple ID Support. They may want to see a copy of the original purchase receipt with the serial number, so I suggest you have that available.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
https://twitter.com/AppleSupport
Or fill out and submit iTunes Store - Contact Us - Official Apple Support The form is for iTunes, but will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Contact Apple ID Support. They may want to see a copy of the original purchase receipt with the serial number, so I suggest you have that available.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
https://twitter.com/AppleSupport
Or fill out and submit iTunes Store - Contact Us - Official Apple Support The form is for iTunes, but will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Your husband knows the needed Apple ID. So, if he could recover the related password, then that's all you should need. Use:
If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
You also can use Having trouble signing in/iForgot
https://iforgot.apple.com/password/verify/appleid
If he can't recover it, then this document might be of interest to you eventually. See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Again, you also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid
Go here if you need additional support Apple telephone support https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
For worldwide Apple ID support go here https://support.apple.com/en-us/HT204169
Thank you. Unfortunately he can’t reset the password because he no longer has access to the email address associated with the Apple ID.
You are very welcome. Are the devices showing activation lock?
Locked out of iCloud
