You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Harrison5407 Author

Level 1

8 points

Safari vids not loading

When I try to watch a video on safari I can hear the audio of the video but I can’t see picture. What should I do?

iPhone 7, iOS 11

Posted on Apr 8, 2020 6:03 PM

Top-ranking reply

Eric Root

Level 10

684,609 points

Posted on Apr 8, 2020 6:22 PM

Try double clicking the Home button or swipe up from the bottom of the screen and swipe Safari upwards. Go to Settings/Safari and clear History and Website Data. Open Safari and test.

Safari - Clear the history and cookies on your iPhone, iPad, or iPod touch.

Safari website data on your iPhone or iPad - How to clear.

Will the video work in the Private Mode?

Private Browsing - Turn on or off on your iPhone, iPad, or iPod touch

Are you running any anti - virus programs? Using a VPN?

View in context

Safari vids not loading

Similar questions