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sivasenthur Author

Level 1

5 points

Thunderbolt port stopped working after SMC reset

My MacBook Pro 13" 2019 model battery icon showed that the mac is plugged in all time even the charging adapter is not connected to the power socket. so i tried an SMC reset after getting contact with the apple support person and the issue got solved and exact after the moment of SMC reset one of my two thunderbolt port stopped working! And again I contacted the apple support team and they asked me to do the SMC reset again and also the PRAM and NVRAM reset but no results on both the methods! I also tried diagonistics run but it said no issues found! what should I need to do now? as the port is working completely fine before the SMC reset.

MacBook Pro 13", macOS 10.14

Posted on Apr 22, 2020 9:28 AM

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Top-ranking reply

Community+ 2024

Level 10

188,334 points

Posted on Apr 22, 2020 9:38 AM

resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

hold the keys long enough for 3-4 cycles of reset.

if no resolve, take it in or send it in-----

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )

Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE.

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1 reply

Top-ranking reply

Community+ 2024

Level 10

188,334 points

Apr 22, 2020 9:38 AM in response to sivasenthur

resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

hold the keys long enough for 3-4 cycles of reset.

if no resolve, take it in or send it in-----

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )

Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE.

Reply

Thunderbolt port stopped working after SMC reset

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