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Level 1

4 points

macbook 13 inch computer randomly shut off. i got it about a month ago. it randomly shuts off at least once a day and won't turn on or respond to any keys i try and do. and i cant remove the battery.

can someone help?

MacBook Pro 13", macOS 10.15

Posted on May 8, 2020 5:27 PM

Top-ranking reply

Level 10

132,571 points

Posted on May 8, 2020 5:39 PM

For now, read and follow this procedure:

For the future, you should have it more than 80 percent charged most of the time.

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