You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

macbook 13 inch computer randomly shut off. i got it about a month ago. it randomly shuts off at least once a day and won't turn on or respond to any keys i try and do. and i cant remove the battery.

can someone help?

MacBook Pro 13", macOS 10.15

Posted on May 8, 2020 5:27 PM

Top-ranking reply

Level 10

133,261 points

Posted on May 8, 2020 5:39 PM

For now, read and follow this procedure:

For the future, you should have it more than 80 percent charged most of the time.

View in context

Similar questions