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For some reason, whenever I put in the password for MacBook when it was required to for it to update the Apple ID, it won’t work, and says unknown error occurred? But i hope it’s not the wrong password, because I tried to sign out of the Apple ID on my phone and signed back in, and it worked. I then used the same password that i signed in with my Phone into the MacBook. It didn’t work.
MacBook Pro 15", macOS 10.15
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
I have seen what may be your problem quite a few times lately. Apple server maintenance may be what is causing it. A few days ago I saw a post indicating that, per an Apple tech, Apple is conducting major [server] maintenance and that many services are down. The instruction given was to "try again tomorrow ... [and] maybe the [needed] server will be back online.
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You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient sometimes Apple support is closed to immediate phone support.
And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.
Go to System Preferences and remove any Profiles you see.
You have possible adware installed.
Run EtreCheck again.
In the Sidebar, click the Security button.
Locate and remove entries under Adware and Unsigned files.
Click the “Remove” button.
You may have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.
Malwarebytes Anti-Malware for Mac 10.10 and later.
Web site for download https://www.malwarebytes.com
Ok it worked with the safe mode! Here are the results: https://pastebin.com/raw/Z1SvU98k
thank you!
Why can’t I Update my Apple ID for MacBook Pro 2015 15” Version MacOS 10.15.3?
