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Funds not being given for a refund

When I requested a refund it got confirmed and it said that is was going to the method I used to pay for what was being refunded I went to my Apple balance and it hasn’t given me back my money what do I do?

iPhone XR, iOS 13

Posted on May 27, 2020 7:26 PM

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Question marked as Top-ranking reply

Posted on May 27, 2020 7:43 PM

How long refunds from the App Store or other Apple services take - Apple Support states that:

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

1 reply
Question marked as Top-ranking reply

May 27, 2020 7:43 PM in response to preston94

How long refunds from the App Store or other Apple services take - Apple Support states that:

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Funds not being given for a refund

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