You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Misterar Author

Level 1

47 points

AirPods not taking calls

My AirPods 1st gen firmware 6.8.8 work perfectly except when taking phone calls: I can hear the caller but the caller can’t hear me.

Doesn’t matter if I’m on WiFi or cellular.

I also know for a fact that it’s not on the receiving end: As soon as I take out the AirPods or switch the audio input to “speaker” or “iPhone”, the caller can hear me perfectly.

However, every other time or so the AirPods do work as intended and the caller and I can both hear each other.

There are no issues when speaking to Siri or using dictation, recording voice memos, etc., so I know the microphones aren’t physically damaged.

Is this a known bug or did I get a “bad Apple”?

*Yes, the iPhone is unlocked when taking calls. iPhone is a 2nd gen SE on iOS 13.5

Posted on May 28, 2020 4:03 AM

Top-ranking reply

QuickPost

Level 10

103,365 points

Posted on May 28, 2020 11:56 AM

Hello,

Have you tried resetting your AirPods?

Reset your AirPods

View in context

AirPods not taking calls

Similar questions