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iCloud

I just got a new phone because my old one broke. I can’t remember the password to my old email I used to start my Apple ID and the phone number is an old one. There fore I can not get in my iCloud on my new phone. Any idea of how to fix it?

Posted on Jun 10, 2020 1:24 AM

Top-ranking reply

Brian Lazzara

Level 6

10,107 points

Posted on Jun 10, 2020 2:35 AM

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.

Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

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