You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID

My Face ID has stopped working on my iPhone X. It suddenly would not recognize my face so I reset it and it just keeps telling me to lower or higher my phone no matter what I do. I have already verified I have the most up to date ios and I have done several hard resets and nothing seems to make a change. Are there any other ideas?

iPhone X, iOS 13

Posted on Jun 21, 2020 10:43 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2020 10:45 AM

Is there any sign of visual damage to the front camera?


Seeing as you have the latest IOS, and have performed software resets, it might be best to take your phone into an Apple Store for a technician to take a look.

4 replies

Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.