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i have brand new iPad which was gifted to me almost a year back. I am trying to turn it on and it is requesting for a passcode. How is this possible in a brand new product.
iPad (6th gen) WiFi
It’s impossible to provide a definitive answer that applies to you, but it is not uncommon for a retailer to re-shrink-wrap products.
If prompted for a Passcode, you may have another problem coming...
Without the existing passcode, the device will need to be “restored” - which may result in an Activation Lock. If this occurs, you’ll need the AppleID and associated password of the previous owner that set-up the iPad.
Anyhow, without the passcode, your options are limited to trying to recover the iPad. If an Activation Lock is encountered, then it’s game over.
If you iPad is disabled, or the passcode is unknown, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-gb/HT201441
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
It’s impossible to provide a definitive answer that applies to you, but it is not uncommon for a retailer to re-shrink-wrap products.
If prompted for a Passcode, you may have another problem coming...
Without the existing passcode, the device will need to be “restored” - which may result in an Activation Lock. If this occurs, you’ll need the AppleID and associated password of the previous owner that set-up the iPad.
Anyhow, without the passcode, your options are limited to trying to recover the iPad. If an Activation Lock is encountered, then it’s game over.
If you iPad is disabled, or the passcode is unknown, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-gb/HT201441
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
This happens because your “gift” wasn’t a new/unused iPad.
Are you prompted for a Passcode - or, if the iPad is Activation Locked, a Password?
It was a sealed product. Then how come??
Yea i was prompted for a Passcode
Thank you for the information. I think I can get the sales receipt from the person who gifted me.
thanks a lot
That’ll possibly help if you need to seek assistance directly form Apple. The Sales Receipt, to be of any use, will need to clearly show the serial number of the iPad.
Got a brand new iPad as gift.. when I turned it on it requested for a passcode? how is this possible
