You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

No backup found - WhatsApp

Hey there.

So I need to send my iPhone X for repair (faulty screen).

I need to have a phone with me and WhatsApp, so I wanted to use my iPhone 6s.

I did a WhatsApp backup and it shows up on iCloud->manage storage.

when I launched WhatsApp on my iPhone 6s its shows “no backup found” but it’s clearly existing...

I deleted WhatsApp on my iPhone X and reinstalled it and on my iPhone X the backup does show up.

tried setting my 6s from a backup of my x... no luck there as well... I can’t send my X till I set up WhatsApp on my 6s ... help me please

iPhone X, iOS 14

Posted on Jun 29, 2020 10:17 AM

Top-ranking reply

Level 10

88,473 points

Posted on Jun 29, 2020 3:55 PM

Did you create the backup on the iPhone X and trying to restore from a backup on the 6s in order to get WhatsApp backup onto the 6s?

View in context

Similar questions