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Your order is on hold. We have encountered an authorization issue. Please check your PayPal account. We will continue to seek authorization.

So yesterday I ordered an iPhone Xr, and I paid it through PayPal. This morning the order status was in "processing", then I checked again and now it says "Your order is on hold. We have encountered an authorization issue. Please check your PayPal account. We will continue to seek authorization". I checked my PayPal account and everything is normal, I tried to find a place to authorize the order or something like that but I couldn't. Hope someone could help me. Thank you.

iPhone XR

Posted on Sep 29, 2020 11:56 AM

Top-ranking reply

babowa

Level 9

78,405 points

Posted on Sep 29, 2020 12:05 PM

We cannot help with accounts or financial matters - you will need to contact Paypal and check with them and/or check with Apple to see exactly what the problem is that they've encountered. One guess: is there a maximum amount on the Paypal account and your order exceeds that?

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Your order is on hold. We have encountered an authorization issue. Please check your PayPal account. We will continue to seek authorization.

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