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Level 1

4 points

my phone is stuck on the apple logo and black screen and has been like this for 12 hours

i cannot witch my phone on or off, its frozen with the apple logo . Please help/ I have an iphone 11

iPhone XR, iOS 13

Posted on Oct 4, 2020 11:06 PM

Top-ranking reply

Level 10

149,592 points

Posted on Oct 4, 2020 11:11 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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