You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Motion 5.5 spinning beach ball

I've just installed Motion 5.5 on my new Mac Mini (2018) and as soon as I hit 'Continue' at the "What's New in Motion" screen I get the spinning beach ball. Motion goes no further than the "What's New" screen.


Here's what I've done so far, with no success:


  1. rebooted
  2. uninstalled / rebooted / reinstalled Motion
  3. restarted Motion with Option+Command to reset preferences
  4. Cleared the NVRAM
  5. Boot in Safe Mode (Motion won't work in Safe Mode)
  6. Disconnected all none essential devices and repeated all previous steps


Mac Mini (2018)

3.2Ghz 6-Core Intel Core i7

32Gb RAM

Intel UHD Graphics 630 1536 MB


I can't attach the log file as it's too big.


Any help would be greatly appreciated.

Mac mini 2018 or later

Posted on Nov 28, 2020 7:16 AM

Reply

Similar questions

8 replies

Nov 28, 2020 7:30 AM in response to TimberMill

You have already done a good job at troubleshooting.


A few more things: do you you have Chrome installed on this machine? Try completely uninstalling it. Chrome is known to wreak havoc on video related applications.


Please run the diagnostic application Etrecheck (free at the App Store) and post its full report here.

Use the "additional text" button to post the report:

Motion 5.5 spinning beach ball

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.