You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ajzzzz Author

Level 1

4 points

Refund for purchased app

I would like to obtain a refund for PDFpen 12, but Apple shows no such purchase by me, yet I have the program installed and it can run.

How do I go about obtaining and confirming a refund for this application?

Posted on Dec 18, 2020 6:20 AM

Top-ranking reply

Pactricia666

Level 6

12,814 points

Posted on Dec 18, 2020 6:26 AM

Go to https://reportaproblem.apple.com and log-in using your Apple ID. Under the Purchases tab, click Report a Problem to the subscription of the app you want to be refunded. Then choose a reason for the problem, describe your issue, then tap or click Submit.

View in context

Refund for purchased app

Similar questions