I need help with an apple ID and can't wait the 14 days that apple wants me to wait.... 6th apple product this is DISGUSTING!!!!!!!!

From your descriptions the code you got was for starting account recovery. Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-48 hours but can be longer. Once phase 1 is done it enters phase 2 where iforgot.apple.com will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text immediately.

Since she can’t access the old iPhone because of a broken screen you have to wait for account recovery to finish. This is the design and security feature of two factor authentication when you don’t have access to a trusted device and cannot remember the password.

Screaming is not going to get anything done faster.

From what you describe the Apple ID is on two factor authentication so that does not use security questions any longer, instead it sent verification code to the trusted phone number or a trusted device. Two-factor authentication for Apple ID - Apple Support

If you don’t have access to the trusted phone number or a trusted device you have to go through account recovery. It sounds like you’ve already started account recovery so you’ve already started the process available to you through Apple‘s security of your account. How to use account recovery when you can’t reset your Apple ID password - Apple Support There’s nothing disgusting about a company making sure your information is secure.

For now you can skip signing in or restoring a back up to her new phone and just use it for phone calls and text messages until account recovery has finished.