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My MacBook Pro has this weird black screen with a menu bar up which appears when I first boot it up( sometimes it appears even after booting it up) and after around 15 minutes it start working properly. Does someone know what’s wrong and is there a way to fix it?
MacBook
yi980 wrote:
My MacBook Pro has this weird black screen with a menu bar up which appears when I first boot it up( sometimes it appears even after booting it up) and after around 15 minutes it start working properly. Does someone know what’s wrong and is there a way to fix it?
https://discussions.apple.com/content/attachment/60fb04ab-be30-4471-8988-b86def76c920
You can try the basics:
Try resetting the SMC https://support.apple.com/en-us/HT201295
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
yi980 wrote:
My MacBook Pro has this weird black screen with a menu bar up which appears when I first boot it up( sometimes it appears even after booting it up) and after around 15 minutes it start working properly. Does someone know what’s wrong and is there a way to fix it?
https://discussions.apple.com/content/attachment/60fb04ab-be30-4471-8988-b86def76c920
You can try the basics:
Try resetting the SMC https://support.apple.com/en-us/HT201295
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
MacBook Pro black screen with menu bat at top
