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Can't updates my keynote, imovie, numbers and pages on my newly purchase imac

I get this message when I try to update my apps:


Keynote cannot be updated because it was refunded or purchased with a different Apple ID.


The apps were on the mac when I received it and my apple ID is ok.


I don't understand why it doesn't work

iMac 27″, OS X 10.10

Posted on Jan 1, 2021 1:31 PM

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Question marked as Top-ranking reply

Posted on Jan 1, 2021 1:37 PM

Click here and follow the instructions. If you can't accept them into your Apple ID and didn't customize your order with paid preloaded applications, delete and redownload them.


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1 reply

Can't updates my keynote, imovie, numbers and pages on my newly purchase imac

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