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Calls being silenced when phone is locked or in use (& DND is OFF)

Is anyone else having a problem with calls being silenced even when DND is turned off? this feature is not working correctly, it is silencing calls when do not disturb is turned off and not scheduled any time my phone is locked or in use. this is causing me to miss important calls from callers. What is the fix?!?

Posted on Jan 8, 2021 3:15 PM

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Question marked as Top-ranking reply

Posted on Jan 8, 2021 3:54 PM

Some other things to check:


The ring/silent switch on the left side of the phone. See: https://support.apple.com/en-us/HT208353


Settings > Phone > Silence Unknown Callers: https://support.apple.com/en-us/HT207099



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Calls being silenced when phone is locked or in use (& DND is OFF)

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